Shipping Policy
Thank you for shopping with Kitty Playz! We are committed to providing you with a smooth and satisfying shopping experience. Please take a moment to review our shipping policy.
1. Processing Time
- Order Processing: Once your order is placed, it will be processed within [1 to 3 days]. Orders are processed Monday through Friday, excluding weekends and holidays. Orders placed after [7-12 days] will be processed the following business day.
2. Shipping Methods and Costs
- Shipping Methods: We offer various shipping options depending on your location. During checkout, you can select the preferred shipping method based on delivery speed and cost.
- Shipping Costs: Shipping costs are calculated at checkout based on the weight, size of your order, and the delivery destination. You will be able to review the shipping cost before finalizing your purchase.
- Free Shipping: We occasionally offer promotions with free shipping. Any free shipping offers will be communicated during checkout or on promotional pages.
3. Estimated Delivery Time
- Domestic Orders: Orders shipped within [your country] typically arrive within [ 7-14 business days] after processing, depending on the shipping method chosen.
- International Orders: Delivery times for international orders vary depending on the destination country. Orders typically take [15-30 business days].
Please note that shipping times are estimates and may vary depending on factors beyond our control, including customs processing and delays due to third-party carriers.
4. Tracking Your Order
Once your order is shipped, you will receive an email containing a tracking number and a link to track your order's progress. You can track your order using the carrier's tracking page or directly through the link provided in the email.
5. Order Delays
While we make every effort to ensure timely delivery, there are occasional delays that are out of our control, such as:
- Customs delays for international shipments
- Carrier delays (especially during peak seasons, holidays, or due to weather conditions)
- Supplier delays (due to backorders or stock issues)
If your order is delayed beyond the estimated delivery time, please contact us at kittyplayzstore@gmail.com, and we will assist you in tracking your order.
6. Shipping Restrictions
- We currently do only ship to [US, CA, UK, AU].
- We are unable to ship to P.O. Boxes, APO, or FPO addresses.
7. Missing or Damaged Items
- Damaged Items: If your order arrives damaged, please contact us within [ 7 days] of receiving your order. Provide a description of the damage and photos of the product and packaging, and we will assist you in processing a claim or arranging for a replacement.
- Missing Items: If you believe that an item is missing from your order, please contact us within [ 7 days] of receiving your package. We will help resolve any issues related to missing items or shipping errors.
8. Customs Duties and Taxes
For international orders, you may be responsible for customs duties, taxes, or fees imposed by your country. These charges are not included in the total cost at checkout and are the responsibility of the customer upon delivery.
9. Address Changes
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or misdeliveries caused by incorrect addresses. If you need to make changes to your address after placing an order, please contact us as soon as possible at kittyplayzstore@gmail.com. We will do our best to update your order before it is shipped.
10. Lost or Stolen Packages
Once an order is marked as delivered by the carrier, we are not responsible for lost or stolen packages. If you have concerns regarding the safety of your package, please contact the carrier directly to resolve the issue. If necessary, we can assist you with filing a claim with the carrier.
Contact Us
If you have any questions or concerns about your order or shipping, please reach out to us at:
Email: kittyplayzstore@gmail.com