Refund Policy

At Kitty Playz, customer satisfaction is our priority. We want you to love your purchase, but if something isn't right, we're here to help. Please read our refund policy carefully to understand your rights and our procedures.

1. General Refund Policy

We offer refunds under certain conditions. To be eligible for a refund, please ensure that:

  • The item is returned within [30 days] from the date of delivery.
  • The product is in its original, unused condition with all tags and packaging intact.
  • The item was purchased directly from Kitty Playz.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to us at kittyplayzstore@gmail.com to request a return authorization. Please include your order number, reason for return, and photos of the product (if applicable).
  2. Return Authorization: Once we receive your request, we will review it and issue a return authorization if eligible.
  3. Ship the Item Back: After receiving your return authorization, ship the item back to us within [7 days]. You are responsible for the shipping cost of returning the product unless the item is defective or we made an error in your order.
  4. Processing the Return: After we receive and inspect the returned item, we will notify you via email about the status of your refund.

3. Refund Process

  • Approved Refunds: If your return is approved, we will process your refund within [7-10 business days] after receiving the returned item.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take a few additional days for the refund to reflect in your account depending on your payment provider.
  • Partial Refunds: If an item is returned in a used or damaged condition (not due to shipping issues or a defect), we may offer a partial refund.

4. Non-Refundable Items

Certain items are non-refundable, including:

  • Sale or Discounted Items: Any items purchased during a sale or with a discount (unless required by law).
  • Custom or Personalized Items: Products that have been customized or personalized specifically for you.
  • Open or Used Items: Products that have been used, opened, or damaged by the customer may not be eligible for a refund.

5. Defective or Damaged Items

If your product arrives damaged or defective, please contact us immediately at kittyplayzstore@gmail.com. We will ask you to provide photos of the damage or defect. If approved, we will offer you:

  • A full refund, or
  • A replacement product at no additional cost to you.

6. Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, please follow our return process and place a new order for the item you wish to receive.

7. Late or Missing Refunds

If you haven’t received your refund within the stated time frame, please:

  • Check your bank or credit card statement to confirm the refund was processed.
  • Contact your payment provider or bank, as they may take additional time to process the refund.
  • If you’ve done all of this and still have not received your refund, please contact us at kittyplayzstore@gmail.com.

8. Shipping Fees

  • Shipping Costs: Shipping fees are non-refundable. If you received free shipping, the cost of return shipping will be deducted from your refund (unless the return is due to a defective or incorrect item).
  • Return Shipping: You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).

Contact Us

If you have any questions regarding our Refund Policy or need assistance with a return or refund, please contact us at:

Email: kittyplayzstore@gmail.com

Thank you for shopping with Kitty Playz! We appreciate your business and are committed to ensuring you have a great shopping experience.